1. General Tour Information
Welcome to our FAQ section. Here you will find answers to the most common questions our travelers ask when planning and booking a tour with us.
1.1. What services are included in the standard tour price?
Generally, our all-inclusive tour prices cover modern transportation, standard hotel or resort accommodations, meals as specified in the itinerary, entrance fees to famous sightseeing spots, and an enthusiastic, experienced tour guide.
1.2. What expenses are not included in the tour package?
Personal expenses such as laundry, telephone calls, beverages outside of scheduled meals, VAT, and tips for tour guides and drivers are not included in the official tour price unless otherwise stated.
2. Booking and Payment Procedures
We strive to optimize our booking process so that customers can secure their tours quickly and securely.
2.1. Can I change my departure date after booking the tour?
Yes, you can request a change to your departure date. Please contact our customer support team at least 7–10 working days in advance to check for seat availability and any applicable price adjustments.
2.2. What is the deposit and payment policy?
When booking a tour, a deposit (usually 30% to 50% of the total tour value) is required to secure your spot, flights, and hotel rooms. The remaining balance must be paid in full 5 to 7 days prior to departure.
3. Special Support and Policies
3.1. Are the tours suitable for children or seniors?
Most of our itineraries are designed to be flexible and suitable for travelers of all ages. For young children or elderly participants, we provide special care and customized arrangements regarding meals and travel schedules to ensure optimal well-being.